FAQ

Your Questions Answered

How long will my jewelry last?


We expect our pieces to last for at least 2 years. This can be much longer if proper care is taken. However, the life of your jewelry depends on how you care for it. We use a thick 1 - 2 micron 18k gold plating on all of our pieces, which should help the jewelry last without a problem. (For comparison, an average gold plated jewelry will have a gold plating that is 3 to 60 times thinner than what we offer.) We highly recommend that you visit our Product Care page for tips about how to porolong the life of your jewelry.




What materials are the jewelry made of?


All of our jewelry pieces are made from premium Sterling silver (silver with a purity of 92.5%), stamped with a 925 hallmark at the back. They are then plated with 18k gold for a bright yellow gold finish, with a thickness of 1 micron for the charms and 2 microns for all the chains, hooks and parts. (Parts come into contact with your skin the most, therefore have a double gold plating to make them long lasting.)




Will your jewelry cause allergic reactions?


No, they should not cause any irritation. We only use Sterling silver and 18k gold to make our pieces, both of which are free from harmful metals. This means there is zero nickel, lead, or cadmium in our products. Sterling silver is made from 92.5% pure silver, which makes it a perfect hypoallergenic material. Therefore, it's not going to cause an allergic reaction, unlike nickel containing alloys or brass. So you can wear our pieces without a risk of irritation. If you show any allergies to our pieces, we will offer you a full refund.




How do I track my order?


Once your item is shipped, you will receive an email with your tracking details. You can then use the tracking number to check the status of your delivery on Australia Post's tracking page here.




What are the expected delivery times?


This depends on the destination country. The delivery times shown below are estimates including the COVID19 disruptions:

  • Australia - 3 to 12 business days
  • New Zealand - 6 to 12 business days
  • United Kingdom - 9 to 15 business days
  • Ireland - 12 to 18 business days
  • Major Europe - 9 to 20 business days
  • United States - 10 to 20 business days
  • Canada - 10 to 20 business days
  • China - 9 to 17 business days
  • Japan - 8 to 18 business days
  • Korea - 10 to 20 business days
  • Other Countries - 10 to 25 business days
For more accurate estimates, please visit Australia Post's International Delivery Times.
  • These estimates are based on metropolitan locations, and more time may be required for rural or remote deliveries.
  • Due to the changing nature of both airline haul capacity and delivery services in destination countries, regions and territories, these delivery estimates should be used as a guide only. Further delivery delays will occur with countries/cities in lockdown.




How much will shipping cost?


Nothing! We offer free standard international shipping with every purchase.




How do I return an item?


To return an item, please send it back to us in the original condition and within 14 days. You can send us an email via hello@blincko.com letting us know that you would like a refund, with the postage receipt. We will offer a full refund when items are received on our end. Purchased items must be unworn and sent back in the original package, before a refund can be processed. You can learn more about our return policy in the Returns page.




How do I exchange an item?


If you would like to exchange an item, please send us an email at hello@blincko.com along with a short description of what you'd like to exchange your piece with. We will get back to you within one business day, to discuss options and help with the next step.




How does the warranty work?


We offer a free 12 month replacement warranty for all of our pieces, where we replace them for you free of charge if your item has been tarnished, chipped or discolored. All orders come with a warranty card, with the expiry date and the relevant information at the back. To find out more about the terms and conditions of our warranty, please visit our Warranty page.




Does warranty cover repair related shipping?


Yes it does. If your item is eligible for a warranty replacement, it needs to be sent back to us. We offer a refund for the shipping fees you have incurred, and once item is received and repaired, we will send it back to you free of charge. However, in order for your shipping costs to be covered, you will need to send the item(s) back via standard shipping, and send us a copy of the receipt. Once your order is received on our end, we will offer a full refund for the shipping cost you have incurred. (Please note that we cannot cover express shipping, so please make sure to only use standard shipping when sending back your order.)




Is there a physical Blincko store?


Not at the moment. We sell our pieces exclusively through our website, Instagram, and Etsy, and do not currectly have a physical store.




Can I add a charm to an existing piece?


Yes, you can. Before you make a purchase, get in touch with us via our contact page, and let us know which item you would like to customize and which charm(s) you would like to add to it. We will get back to you with more information about your customization and organize your order for you.




Can I request longer necklaces / bracelets?


Yes you can. We understand that our necklaces or bracelets may be too small for some customers. If that is the case for you, please use the "leave a note" box on the cart page to let us know about your neck/wrist measurements and what length suits you best, before completing your purchase. We will get in touch with you, and add an extension for your desired necklaces / bracelets according to your needs, free of charge.




When is the latest order date for guaranteed Christmas deliveries?


In order to ensure that you receive your order before the holidays, we recommend that you finalize your purchase before 25 November for international orders, and by 5 December the latest for domestic orders. As there are currently major delays due to border restrictions caused by COVID19, we cannot guarantee a delivery time within estimated timeframes. So please order as early as possible to receive your items on time!




How can I track your charitable commitments to the Land of Hope?


As you may know, we donate 10% of all of our monthly sales (exc. shipping fees) to the Land of Hope at the beginning of every month. We share the donation transactions in our Instagram stories on the first day of every month. You can access this information on our Instagram page, under our LOH Donations highlight.





Visit our Contact page and ask away.

We are here to help!